Refund & Returns Policy

Effective date: October 15, 2026

We want you to love what you ordered. If something isn’t right, you can return or exchange it under the terms below.

1. Return window

You can request a return within 30 days of delivery. To be eligible, items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging.

2. Items that can’t be returned

  • Items marked “Final Sale” at the time of purchase.
  • Gift cards.
  • Earrings and other pierced jewelry, for hygiene reasons.
  • Items that have been worn, washed, altered or damaged after delivery.

3. How to start a return

  • Email support@mollyprime.com with your order number and the item(s) you want to return, or use our contact page.
  • We will reply within one business day with return instructions and the return address.
  • Pack the item(s) securely and ship them back within 14 days of receiving our instructions. We recommend a trackable shipping service.

Items sent back without first contacting us cannot be accepted.

4. Refunds

Once your return arrives, we will inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

5. Return shipping costs

Return shipping is paid by the customer, except when an item arrives damaged, defective or different from what you ordered — in those cases we cover the return shipping.

6. Exchanges

Need a different size or color? Contact us and we will reserve the replacement while your original item is on its way back, subject to availability. If the replacement is out of stock, we will issue a refund instead.

7. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please email us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or a full refund, including shipping costs.

8. Late or missing refunds

If you have not received an approved refund after 10 business days, first check with your bank or card issuer, then contact us at support@mollyprime.com.

9. Questions

We are happy to help. Email support@mollyprime.com — we reply within one business day.